Average Customer Review:: ★★★☆☆ Review

Chums is a direct mail order company that supplies a massive range of traditional clothing and other products for men and ladies aged 50 years and over, see Since they started over 25 years ago they have attracted over 1 million customer in the UK alone.  They specialise in mens high waisted trousers with waist sizes up to 54″ and inside leg lengths from 27″ to 33″, all at bargain prices. Chums also sell a wide selection of traditional ladies clothing, and now sells a range of home products, so you can have bulky bedding items delivered to your door, hassle free. Their prices are very competitive and best of all they offer a quality guaranteed, “œIf you are not completely happy with any part of your order, you can return it to us within 14 days of receipt for an exchange or full refund free of charge, no questions asked!”, so you can buy with complete confidence.Please add your review below, thank you.

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Average customer review: ★★★☆☆

  1. Reviewed by Richard and Pauline on March 28th, 2008 at 4:46 pm

    My wife and I both use Chums, I have to say that their products and service are both excellent. We have used them over a number of years after seeing their offers in the newspaper. I would give them 5 stars but there is always room for improvement.

    Average Customer Review:: ★★★★☆
  2. Reviewed by Paul on May 7th, 2008 at 7:37 am

    I brought two pairs of trousers after seeing an add in the paper (, and have been very pleased.

    Average Customer Review:: ★★★★☆
  3. Reviewed by Gavin MacDonald on June 4th, 2008 at 7:20 am

    I have used Chums clothes for many years now and have found them long lasting and comfortable, also can be let out when putting on weight!!! However, I find the web site unhelpful and difficult to use and s I am now an overseas user I need it simple and quick to use. That is the only criticism I have of the firm. When in the UK and since being here, so far, the contact I have had to make has always been friendly and helpful. The stars I give are purely on the web site, not the firm.
    Gavin Philippines

    Average Customer Review:: ★★★☆☆
  4. Reviewed by Mrs Elizabeth Vine on October 6th, 2008 at 8:32 am

    My husband and I found your phamplet ‘Biggest range of Mens Trousers inside a magazine. I was delighted to see that ‘Chums sell a 27″ inside leg. For years I have detested the job of turning up trousers!! We ordered two pairs of trousers by phone and were amazed how quickly they arrived and both fitted perfectly.

    Having recently taken the brave step of joining the 21st century I thought I would attempt to make my next purchase from ‘Chums online thereby saving me the cost of a telepone call. This was my first ever purchase over the web. With trepidation I logged onto your website. It took me a while to find my way around but once I had the hang of it the order was soon placed. I now await to see if we have the same expedient delivery service when ordering online as I did over the telephone.

    How about someone making a 27″ inside leg in a standard pair of mens jeans?

    Also, I would love to order one of your leisure suits but you only cater for women with an inside leg up to 29″. I have an inside leg of 31″ and certainly do not consider myself abnormal !!! For this reason I can only award you 4 stars.

    Thank you for a great service so far. Liz Vine

    Average Customer Review:: ★★★★☆
  5. Reviewed by Brian Bennett on March 5th, 2010 at 12:05 pm

    Oh dear! It looks as if this is the only negative review here. However, I beleive it is valid.

    I needed some all weather footwear for an event I’m attending in less than a week’s time. I had looked around the obvious shops and didn’t find anything suitable in either style or price. Then I read an advert in a newspaper for the very thing I’m after, ‘Bad Weather Boots’. The description ticked all the boxes for style, durability and especially price, basically two pairs for the price of one, excellent!

    I first read the reviews about ‘Chums’, they were all good so I decided to go ahead and I ordered a pair in black and a pair in brown and paid by cheque on 17 Feb.10. ample time for the purpose of delivery. (7 days, according to the add)

    Today, 5 March. 10. I decided to phone ‘Chums’ to enquire about my order as it has been 10 days since my cheque was cleared. I was informed that one pair of brown boots was despatched on 1 March to No. 27 (I live at No.2). I wrote my address on the order form in CAPITALS so it would be clear, plus my post code should have revealled the house number, plus I also wrote the entire address on the back of the cheque, so what could possibly go wrong?

    I talked to an assistant at ‘Chums’ and I have to say she was very polite and offered apologies for the mistake. She asked me if I knew the people at No. 27? I said I didn’t (I tried contacting them but got no reply, before writing this) then she asked me if I’d like two pairs of brown boots as the black ones were out of stock? I replied that I didn’t want that and I wouldn’t now get anything delivered by the time I needed them anyway.

    She confirmed that it was a possible that I wouldn’t now receive them in time and I asked for my £28.94 to be refunded.

    So I still haven’t got the required footwear for the forthcoming event and I will now have to continue searching in the little time I have left. I am angry that such a simple process could go so wrong. I have to award ‘Chums’ just one star. That is for the assistant who tried her best to be helpful. The rest of the experiance has been dissapointing.

    Average Customer Review:: ★☆☆☆☆
  6. Reviewed by Mrs. H.Bellenie on April 25th, 2011 at 12:56 pm

    I have bought products from Chums for my husband and have always been very pleased with the quality and service.

    My one major complaint with most companies nowadays is that they use a premium charge telephone number. I refuse to use these numbers and as I have no wish to disclose my bank card details on the web, I choose an alternative way of shopping by going to the high street as there are good quality choices at competitive prices. Please take note of this as I am not the only person doing so.

    Average Customer Review:: ★☆☆☆☆
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