Npower.com Review
Npower (www.npower.com) is the retail division of the massive power company RWE. Because they operate a range of flexible, low-cost coal, oil and gas-fired power stations they can offer some of the best prices in the UK. Npower is one of the UK’s leading electricity and gas suppliers with over six million customers. They have become a nation household name due to the sponsorship major sporting events such as the Test Series Cricket. They now offer Green energy at no extra cost, which is great for the environment. NpowerJuice is generated from a number of renewable energy sources, such as Wind Farms. As a Juice customer, Npower matches every unit of normal electricity that you use and feeds the same amount, generated from renewable sources, into the electricity network. Some of the benefits of Npower.com are:
- Lower bills – for customers with average consumption, npower is cheaper than British Gas for dual-fuel customers paying by direct-debit
- Free energy efficiency advice
- Over 50 years experience
- Committed to helping the environment and serving the community
I have waited 30 minutes (without success) trying to give my meter reading to the ‘automated meter reading’ service. Finally I gave up and went on to npower website npower.com/readyourmeter. Again I get no success. Are npower taking the proverbial michael ???
Average Customer Review::I have been trying for 2 days too give a meter reading to the automated meter reading serice (without success) and have tryed npower website npower.com/readyourmeter also think npowerare taking the proverbial michael ???
Average Customer Review::Like the other review, I tried 3 times by phone, no luck then on line—same result nothing. thank goodness I am changing.
Average Customer Review::npower.com review by P.E.Price. Like T.J. Davies review of March 28th, 2008 I have had exactly the same experience and am not impressed by this service. I will be considering changing from Npower if things can`t be improved, I think you are having a laugh at my expense!!
Average Customer Review::Have just read my meter and put figures onto website without any problems at all. Found it easy and quick. Five stars for website but phone lines nil. Try npower.com/fixforfree, fix for free
Average Customer Review::I saw an advert in the Daily Mail for npower, npower.com/npowerone, went online and got a very good, so i’m happy
Average Customer Review::My experiences with NPower have been a nightmare! It provides gas and electricity to my house in London and electricity to my cottage in the Cotswolds and permanently fails to register the meter readings I provide either to the dreadful phone line or the website, continuing to render estimated bills, and regularly holding up to £200 of my money when I pay by Direct Debit as a result of over-estimating my consumption.
Only with the intervention of EnergyWatch did I recover the money of mine NPower was holding and it still fails to register my own meter readings. Am in the process of switching.
Average Customer Review::having attempted to access your paperless billing website for the last two months with no success i’ve finally given up .your website rating does not go low enough so i will have to give it 1
Average Customer Review::My view of npower is it must be the worst company I have ever had the misfortune to try to deal with ,I say try as my husband and myself have sufferd the all of behtoven’s nineth symhone every time we ring and may I say the times have been to many to mention.
Average Customer Review::We have been told to hang up you will call us back and guess what no call back.
I dont know who you employ on your Custormer Service Helpline if anyone as we never get to speak with anyone ,but when the Energy Supply ombudsman sorts this out for us we will be leaving npowerso fast are head will spin.
Disgruntled soon to be X CUSTORMER
not only can i not get paperless billing,i now do not get paper bills
Average Customer Review::This is rediculous i have been in a queue on the phone now for 45mins so i’m giving up, all i want to do is give my correct meter reading., waste of time
Average Customer Review::Fed up customer
sorry i forgot to say X customer if you don’t get your act together
Attempted to provide a final meter reading to np over the phone, no joy kept waiting for ages. Tried online also no joy. For a large player in the energy market they are totally useless. I can only guess they can save you money! by not actually having a customer service dept. Would never use them again, what a total sham.
Average Customer Review::I have written four letters to Npower and not received a reply. I wrote a fifth letter and received a reply one month later saying the matter was receiving attention, “The good news is that you do not need to do anything further.” A month later I am still waiting. When I joined Npower I was promised I would receive £80 at the end of the first twelve months, I am still waiting. I cannot get in touch with anyone in authority to discuss any matter. I received a revue from them with wildly estimated usage over the next 18 months, more than doubling my past usage and bumping up my direct debit by one third. Their 18 months is a bit ambitious at present. Npower ia truly a disgraceful company, unfortunately we tend to find these things out too late. Those thinking of moving to Npower, DON’T. Does anyone have the address of the head of Npower in England, that would be useful.
Average Customer Review::I also have phoned four times spoken to different people , each time with my correct information, now have a bill with wrong readings have tried phones and web address to give correct readings cannot get through. What redress do people have.
Average Customer Review::Disheartened by Average Customer’s reviews, I at last summoned up the courage to phone in my meter reading. Result - 100% success. This was done at 2015 hrs Sunday 14
Average Customer Review::/08/08. Fair’s fair - suggest all complainers try again at what is obviously an unpopular time. Good luck !
I feel there should be a free phone no.(to customer services). due to the credit crunch there are a lot of people who may not have the extra money to pay for this service and there is a problem being kept on hold speaking to three or four operators giving the same information and one may be lucky to have the query resolved.
Average Customer Review::found the customer service dept. excellent specially debbie from middlesboro.
Average Customer Review::O dear! I`ve just switched to npower and on receiving my first bill tried to phone in a reading but with no success.
Reading some of the reviews above is making me wonder if I have made a great mistake in making the change.
Average Customer Review::