Talktalk.co.uk Review
Like so many services and products which have attempted to break the mould, Talk Talk (www.talktalk.co.uk), the innovative new phone service from the Carphone Warehouse was ridiculed by many and analysts in the city began to openly question the strategy of Chief Executive Charles Dunstone – the man who made Carphone Warehouse what it is today. A short time after the launch we saw the company acquire the broadband division of AOL UK and add this to their Talk Talk service, allowing the company to reach critical mass far quicker than anyone had ever considered. Apart from the original Talk Talk service which allows you to make free phone calls for a set monthly fee, we have seen a major expansion in broadband customers and a new market for the Carphone Warehouse products. Dunstone has shown great initiative moving the company forward, often going against the thoughts of the masses, well who is right now?
Go to www.Talktalk.co.uk
I received a cold call one day asking if I wanted to take a look at TalkTalk (www.talk-talk.co.uk) and I thought why not, but I should have gone straight to the company themselves. I was being sold the plan by an agent who was on commission and they were not totally honest about the charges and what I would be getting. Once it was all installed and ready to go it was not quite what I expected so I contacted Carphone Warehouse to complain. I explained what had happened and they took action against the agent, gave me a couple of free months and I now know how to use it and what to expect. I should have gone there in the first place! Since then the service has been excellent, I’m one very happy TalkTalk customer.
Average Customer Review::All my friends have Talk Talk so I thought id give it a go but I wish I had not bothered! The reconnection did not go through on time and was left without a phone for 3 days. It was only when I complained that I found the form had been filled in wrong but fair credit to Talk Talk they did sort the problem as soon as I mentioned it. Still a little disappointed, so i only give Talk Talk 3 stars.
Average Customer Review::I was a little sceptical about joining Talk Talk because it all seems a little too good to be true, but it does work and my bills have been slashed. While it’s not quite as I first thought, more of my friends have been looking at it and its looks like I will be saving even more money very soon!
Average Customer Review::I have been with talk talk for 18 months at 1st the after service was a joke at times i felt both suicidal and murderous but they have started to get their act together thh phone service is 1st class and broadband is getting very very good,not brilliant but i think on my experiences they soon will be .KEEP UP THE GOOD WORK
Average Customer Review::First of all, the service we received was very good. The broadband service was great, and the phonebills were always low.
But then we tried to cancel our account.
To be honest, we didn’t want to cancel. We were moving house, and at that time Talk Talk - (www.talk-talk.com), wasn’t able to connect us directly, so we were forced to go to another provider. This was in April 2007.
Now, February 2008, we are still receiving monthly bills from Talk Talk, despite constant phonecalls and complaints. Customer services has so far been unable to do anything other than credit the money back to our account on a monthly basis. For some reason they can’t physically close the account.
On numerous occasions I was told I’d be phoned back by the escalations department. They never did. What later turned out to have happened, is that they were calling the old account number (!?) instead of the new phone number I had provided them with.
in december I finally managed to speak to someone in the escalations department, who assured me it would now be taken care of, and that compensation for my phonecalls etc. would be provided.
Cue yet another bill.
So I called Talk Talk again, asking to speak to the same young man from escalations, who of course never phoned me back.
When I received another bill this month, I phoned them up again, and was told that the escalations department no longer existed, and that customer services weren’t able to help. The girl on the phone told me she’d had a load of angry customers on the phone who now no longer had anyone to be referred to.
Apparently, the only course of action now is to send a letter to the head office, which I intend to do today.
So yes. Excellent service while you’re actually paying them, but don’t try to leave…
Average Customer Review::I live in the Maldon Essex Phone Directory area.My telephone nmumber is 01621 (Maldon) However I am however in the Witham (Colchester)Post-code area,so I get this Directory .The directory I recieve hasn`t got my or any other local details.BT says as my `phone provider I should take this upo with TalkTalk. Yesterday I spent nearly 30 minutes,pressing around 50 buttons,talking to umpteen services,eventually an Indian,who had no concept of the British Isles or the English Language,come to that! Could you tell me if she understood my problem,and when I will receive the Directory that I subscribe to. You are quite welcome to take the Colchester Directory away.
Average Customer Review::Not very happy with your phone manners> Look at for (www.talktalk.co.uk/bestoffer)
I have been with talktalk.net for 4 years. I turn on and get a frozen screen. When it moves on to Outlook Express I get ‘programme not responding’. I have spent not just hours but days getting nowhere, and then on 15th May 08 ALL my information disappeared completely! I have no incoming mail, no outbox, sent or anything. When I queried it - more than once - they told me they could do nothing and that I woud hAVE TO GET A PRIVATE COMPUTER EXPERT IN (to my cost!) It has been a sequel of just ‘passing the buck!’. Most of their operators are foreign and I can’t understand - or even hear - most of them and they do not have a ‘hard of hearing’ section. ps Neither have I ever had a directory!
Average Customer Review::joined talk talk november 2007 connection on time bills ok and verry helpfull tecnical staff i can phone any time and they are pleasant and helpfull
Average Customer Review::