VirginMedia.com Review
Virgin Media (www.virginmedia.com) is one of the UK’s leading entertainment and communication companies. They claim to be the first company to offer package deals which include Digital TV, Broadband, Phone and Mobile. They have grown extremely quickly by taking over both Blueyonder and NTL/Telewest. Because they are part of a major media group with worldwide exposure, they have the resources to invest substantially into the operation, which should be good news for customers. Virgin Media’s aim is to “make things simpler, fairer and better for customers”. Some of the benefits of using Virgin Media are:
- TV that puts you in control
- Super-fast and reliable broadband
- Phone packages that fit around you
- Mobile service that gives you just what you want
I have had excellent all round service from Virgin media. All my family and friends are on Virgin media broadband on my recommendation and not one of them has had a problem, unlike many other of my other friends on many other services which I shall not name,
Average Customer Review::I have to recommend Virgin media, browsing speeds are simply immense on Vista and downloads peak at 2.5mbps which is great. It is a very reliable service and with an impending 50mbps service to suit the hardcore user like me.
Average Customer Review::we have 20mb broadband and at the best of times it runs slower than a 2mb connection, avoid at all costs, if you understand the difference between kb and mb and want to get your moneys worth stay away from virgin media. a large proportion of online virgin media positive reviews are from virgin media employees, they work on an up to basses meaning they charge you for a 20mb service and can provide as low as a 1mb service.
Average Customer Review::Hopeless customer ’service’!!
Average Customer Review::Don’t bother to call after about 3.00pm, otherwise you will be palmed off with a call centre in Mumbai or somewhere equally convenient!
TV feeds are patchy, at best, and expensive; phone service is also expensive for what you get. Broadband just about OK, but again, is a costly one with differing speeds.
If I had the option, I would move away immediately! Unfortunately I don’t and am locked-in to paying good money for a lousy product & service.
Somebody help me, please!!!!!!!!!!!!
Hi i think there great i have had virgin 2 years not one problem Sky is veryyyyy poor
Average Customer Review::I live in the City of London, I am a so called VIP Customer of Virgin Media with a 20MB connection. I am lucky if I ever get 7MB mostly 4MB, you complain at 50p a minute to no avail.
Sign up at your peril ! ! !
They do NOT support wireless routers !
And yes when it was removed it made no difference.
The next suggestion maybe to tilt my computer at 45 degrees as electrons travel faster down hill.
Average Customer Review::Have just received in the mail a Virgin Media FASTER THAN A SPEEDING BULLET Broadband offer. That’s one for the shredder!
I responded to an earlier mail shot which offered cable TV, broadband, telephone and mobile. I told them I lived eighty metres from the road and it didn’t slow down the order taker one bit. Several letters later a date was set for the cable installation.
All up-front payments were made and I refused work so I could be present. By 14:30 nobody had come so I rang and was told rudely, “you can’t have the service”. The reason given? “the site was surveyed yesterday and the engineers can’t install”.
Nobody had come to the door. Nobody bothered to telephone. When I asked for a more detailed explanation, the operator couldn’t give one. When I asked to speak to an engineer, the operator didn’t have a number. There was no apology for wasting my time; no arrangement to refund my money. Virgin lost five gold stars at a stroke.
SKY rescued me and also my neighbour when he heard of my experience. We’re delighted!
Bad service rankles. Beware of Virgin’s careless treatment of customers. This lane has just eight households. Aerial reception is poor. All need conversion to digital entertainment. We all talk with each other and Virgin has lost 25% of them at the start line. The other six will be doing their research!!
Now that we’re “dished up” we still get Virgin mailings and offers and will for evermore. A well run, considerate, less wasteful company would carefully remove from its mailing list, any address that could not be serviced.
Moral of the story? Check with the engineers before you sign up.
Average Customer Review::Can’t wait to change and I will avoid the Virgin brand even if its just buying a can of virgin cola, I’d rather go thirsty. Why, beause they don’t give a sugar about existing customers.I’ve been paying £18 per month for 4yrs. New customers used to join for £15 then £9 and now £4.50!!! for the first 12mths then pay the ‘full rate’ of £9 onwards. I still have to pay £18 forever (what a slap in the face for 4yrs loyalty) Oh and they haven’t improved performance/speed in all that time either but have introduced bandwidth throttling which they tighten each year. Between 4pm - 9pm my speed is cut in half if I so much as upload or download a banana. This kicks in normally about 8pm and remains for 5 hours, long after I’ve goe to bed. WHOPEE! So if you do join thats what you can expect.
Average Customer Review::out of ten i give it 2,phone line expensive,internet dodgy,and tv about as good as freeview,when u can get the remote to work, im not impressed with virgin at all, and when my contracts up im gone
Average Customer Review::I have joined Virgin from another provider the biggest mistake I ever made. Phone line expensive and since I joined hardly ever works. When my contract is up I will be leaving it cannot come soon enough.
Average Customer Review::I am a long-term broadband customer, formerly of NTL-World and now Virgin Media.
When I had NTL-World the customer service was rather bad for quite some time, up until about a year before Virgin Media took over. However, with NTL the uptime and service speed feel well within expectations.
Since my account was taken over by Virgin I have become aware of repeated instances of what can only be surreptitious broadband throttling. This occurs fo each and every download of any significant size (e.g. > 30MB or-so). The predictive timer in Windows will often commence at anywhere between typically 200 and 400kbps, but for the larger files (e.g. >=100MB) this can veeeery gradually throttle back to under 50kbps !
This has happened too often to be related to websites or backbones (etc), so I’ll be trying out the Google ISP throttle detector as soon as it’s available. I would also encourage others to do the same, or for advanced users try the “Switzerland” throttle detector (currently in alpha release from various mirror sites).
Should it prove that Virgin are cheating us, their premium-paying customers, with surreptitious bandwidth-throttling practices that are not publicised, then I would suggest that we compile the evidence and complain en-masse to OfCom (UK regulatory body). I’m also sure that Virgin would not welcome either the investigations of a governmental regulatory body (with case evidence from many users), or the resulting publicity that would doubtless encourage others to do the same.
All I want is an honest service contract and ISP, in return for my custom. I certainly don’t abuse the service, perhaps downloading about 500MB or less per week on my account. Therefore, should I find that I am being cheated out of the premium service that I’m paying for then I’ll not simply keep quiet unless I’m compensated for the service that to-date I have not received.
Anyone know where other aggreived users can rally together and hit the theiving ISP suspects hard?
Average Customer Review::This ISP is useless, while prices are falling, there’s going up. Some idiots rep phoned and change my minds to stay with them, as I am not happy due to fact they lost sky channel. They did not want to pay sky 10p. I did not mind to pay £2-3 extra to have those sky channels, skynews and skyone. Branson Pickle and VM thought they could outsmart that Shrewd Murdoch
They hike the telephpne prices 2 months, all telephone charges from other companies are falling etc. That rep who phoned told she will upgrade my service for free, I said no as she told me to have a new contract. She phoned back again and said ok no new contract I got convinced. Then I found a month she put on a new contract. I was not amused, I complained to the Oftel.
I specifically asked in a complaint not to be phoned by a muppet, bannnnnng, a muppet still phoned me. These are dumbest idiots around, when I said i specifically ask on a Line manager to call, she kept going on. She did not have a full complaint in hand, just an email from her complaint depart, saying they got a complaint.
Do not switch your phone service, these people have cut off the my line at the local exchange. I want to have BT line agin, BT has asked £125 just to reconnect the line at the exchange plus a 12 months contract. VM do that so that you can not move away from them.
Gobby customer service, and they do not have a clue who’s pays their salaries.
I have decided to pay that ripoff charges for BT reconnection, and then have a sky again. I used to be a sky customer. Sod VM, hope they go belly up soon, they have £6 billion debt and somebody who buys then, can improve the service, and sack all these muppets at the customer service in UK, and get the call centre in india to do everything.
My landline phone bills kept going up every month up to £100 in May. I switched my phone service to a provider, for the last 3 months less than £10 and this month £7.
Average Customer Review::